ITC uses AI to cut marketing decision latency
At DigiPlus Fest 2026, ITC's chief marketing and digital officer Shuvadip Banerjee revealed the FMCG major is deploying AI across consumer insights, product development, content creation, first-party data and media optimisation — explicitly to reduce decision-making latency across marketing.
In a market where ITC competes across dozens of categories simultaneously, speed of signal-to-spend is a structural edge. If a competitor reads a trend and acts two weeks faster, the shelf and the feed are already taken.
AI's highest-value marketing use is not content generation — it is collapsing the time between insight and committed spend.
Map one decision in your marketing calendar that currently takes more than a week; identify the data bottleneck and pilot an AI tool to cut that time in half before Q4.
- Audit which marketing decisions consistently lag behind market signals
- Identify whether the bottleneck is data access, analysis or approval
- Run a focused AI pilot on one insight-to-brief workflow
- Set a latency benchmark and track it monthly